Dear Customer,

Thank you for choosing Astha Doors.

We take pride in manufacturing doors designed to deliver lasting quality, strength, functionality, and aesthetic appeal. Your purchase is covered by the Astha Doors Limited 11-Year Warranty, subject to the terms and conditions mentioned below.

By purchasing and using an Astha Doors product, the customer acknowledges and agrees to the terms and conditions of this Limited Warranty.

WARRANTY TERMS AND CONDITIONS

1. Warranty Coverage

Astha Doors provides a limited 11-Year Warranty against eligible manufacturing defects in the door products covered under this warranty. The warranty is intended to ensure that the product performs according to its intended functionality and specified quality standards under normal conditions of use.

Warranty coverage is subject to proper installation, handling, maintenance, and usage of the product.

2. Warranty Period

The warranty period shall be 11 years from the date of purchase, as mentioned on the original purchase invoice, unless otherwise specified for a particular product or component.

The customer must retain the original purchase invoice as proof of warranty eligibility.

3. Applicability of Warranty

This warranty applies only to genuine Astha Doors products manufactured and/or supplied by Astha Doors or through its authorized dealers and distributors.

The warranty is applicable to the original end customer and is subject to the conditions specified in this policy.

4. Manufacturing Defects

The warranty covers eligible defects arising from manufacturing workmanship or materials, provided that the product has been properly installed, maintained, and used under normal conditions.

After receiving a warranty complaint, Astha Doors may inspect the product to determine whether the reported issue falls within the scope of this warranty.

5. Warranty Verification

All warranty claims are subject to inspection and verification by an authorized Astha Doors representative, dealer, service personnel, or other person designated by Astha Doors.

The inspection may include examination of the door, frame, installation, surrounding conditions, hardware, and other relevant components.

Astha Doors reserves the right to determine whether the reported defect qualifies for warranty coverage.

6. Repair or Replacement

If a product is determined to have an eligible manufacturing defect covered under this warranty, Astha Doors may, at its discretion:

• Repair the affected product or component;
• Replace the affected product or component; or
• Provide another appropriate resolution.

The method of resolution shall be determined by Astha Doors based on the nature and extent of the defect.

7. Warranty on Repaired or Replaced Products

Repair or replacement of a product or component under this warranty does not automatically restart or extend the original 11-year warranty period.

The repaired or replaced component shall remain covered only for the remaining period of the original warranty, unless otherwise specified by Astha Doors in writing.

8. Ownership of Replaced Components

Any door, frame, component, or material replaced under the warranty shall become the property of Astha Doors, where applicable.

Astha Doors reserves the right to collect or dispose of replaced components as deemed appropriate.

9. Installation Requirement

The product must be installed correctly and in accordance with Astha Doors’ recommended installation practices.

Damage or defects resulting from improper installation, incorrect fitting, unsuitable supporting structures, unauthorized modifications, or installation by an unauthorized person may not be covered under this warranty.

10. Product Maintenance

The customer is responsible for maintaining the door and associated components in accordance with the recommended care and maintenance instructions.

Failure to carry out reasonable maintenance or use of unsuitable cleaning products may affect warranty eligibility.

11. Warranty on Surface Finish and Shade

Variations in colour, grain pattern, texture, shade, or natural appearance may occur due to the characteristics of the materials used and normal ageing.

Minor changes in surface appearance caused by exposure to sunlight, humidity, environmental conditions, regular usage, or normal ageing shall not be considered manufacturing defects.

Damage caused by acidic substances, harsh chemicals, abrasive cleaners, solvents, or inappropriate cleaning methods is not covered under this warranty.

12. Moisture and Environmental Conditions

The warranty does not cover damage caused by excessive moisture, water seepage, prolonged dampness, flooding, extreme humidity, direct and prolonged exposure to unsuitable weather conditions, or other environmental conditions beyond the product’s intended application.

The door must be installed in an environment appropriate for the specific product.

13. Hardware and Accessories

Warranty coverage for hardware, fittings, accessories, locks, handles, hinges, closers, glass, or other third-party components shall be subject to the respective manufacturer’s warranty, wherever applicable.

Damage resulting from the installation or use of unapproved hardware or accessories may not be covered under the Astha Doors warranty.

14. Warranty Exclusions

This warranty does not cover defects, damage, or failure resulting from:

• Misuse, abuse, negligence, or mishandling.
• Improper installation or servicing.
• Installation by an unauthorized person or service provider.
• Modification, alteration, or unauthorized repair of the product.
• Use of unsuitable or unapproved accessories.
• Failure to follow recommended installation, usage, or maintenance instructions.
• Accidental or physical damage.
• Fire, theft, vandalism, or other external incidents.
• Flooding, excessive moisture, water seepage, or prolonged dampness.
• Natural calamities or force majeure events.
• Exposure to unsuitable environmental conditions.
• Damage caused by harsh chemicals, solvents, acids, or abrasive cleaning materials.
• Damage caused by third-party products or components.
• Normal wear and tear arising from regular use.
• Cosmetic changes resulting from normal ageing or environmental exposure.
• Damage occurring after unauthorized alterations or repairs.

15. Natural Material Characteristics

Where natural wood or wood-based materials are used, variations in colour, grain, knots, texture, and appearance are natural characteristics and shall not be considered manufacturing defects.

Natural ageing and minor appearance changes over time are also not considered defects where the product continues to perform its intended function.

16. Structural and Functional Performance

The warranty applies to eligible manufacturing-related issues affecting the structural or functional performance of the product under normal intended use.

Issues caused by building movement, settlement, incorrect wall alignment, unsuitable frames, structural changes, or installation conditions outside Astha Doors’ control may not be covered.

17. Remote Location Service

Where warranty inspection or service is required at a location outside the normal service area of Astha Doors or its authorized dealer/service network, additional transportation, travel, or other incidental expenses may apply.

Any applicable charges will be communicated to the customer before the service is undertaken.

18. Out-of-Warranty Service

Products that are outside the warranty period or do not qualify for warranty coverage may still be eligible for paid inspection, repair, replacement, or service, subject to product condition and availability of parts or materials.

Any applicable service, labour, transportation, or material charges will be communicated to the customer before proceeding with the work.

19. Maximum Liability

Astha Doors’ liability under this warranty shall be limited to the repair or replacement of the affected product or component, as determined by Astha Doors.

Astha Doors shall not be responsible for indirect, incidental, consequential, or additional losses arising from the use, installation, replacement, or servicing of the product, to the extent permitted by applicable law.

20. Territorial Validity

This warranty is valid within India and is subject to the service network and availability of Astha Doors or its authorized representatives.

21. Final Warranty Determination

The eligibility of a warranty claim shall be determined after inspection and verification by Astha Doors or its authorized representative.

The decision regarding whether a defect falls within the scope of this warranty and the appropriate method of resolution shall be made by Astha Doors based on the applicable warranty terms.

22. Amendment of Warranty Terms

Astha Doors reserves the right to modify or update its warranty terms and conditions where necessary. Any such modification shall apply as permitted under applicable law and shall not affect valid warranty rights already accrued under the applicable warranty policy.

CLAIM PROCEDURE

To register a warranty claim, the customer should:

1. Contact Astha Doors or an authorized Astha Doors dealer through the available customer support channels.
2. Provide the original purchase invoice or other valid proof of purchase.
3. Provide the product details, including the product type, purchase date, installation location, and nature of the complaint.
4. Provide photographs or videos of the reported issue when requested.
5. Allow an authorized Astha Doors representative to inspect the product where necessary.
6. Follow the instructions provided by Astha Doors regarding inspection, repair, replacement, or other resolution.

Warranty service will be initiated only after verification of the product and confirmation that the reported issue falls within the applicable warranty coverage.

WARRANTY DOES NOT COVER

The 11-Year Warranty does not cover:

• Normal wear and tear.
• Minor colour, shade, grain, or texture variations.
• Damage caused by improper installation.
• Damage caused by misuse or negligence.
• Unauthorized modification or repair.
• Damage caused by excessive moisture or water exposure.
• Damage caused by harsh chemicals or abrasive cleaning products.
• Accidental or physical damage.
• Damage caused by fire, theft, vandalism, or natural calamities.
• Damage caused by unsuitable environmental conditions.
• Damage resulting from third-party components or accessories.
• Damage resulting from failure to follow Astha Doors’ care, installation, and maintenance recommendations.

CUSTOMER RESPONSIBILITY

The customer is responsible for:

• Ensuring proper installation of the product.
• Using the product for its intended purpose.
• Following recommended maintenance and care instructions.
• Protecting the product from excessive moisture and unsuitable environmental conditions.
• Keeping the original purchase invoice safely.
• Providing accurate product and purchase information when submitting a warranty claim.
• Allowing authorized representatives to inspect the product when required.

DISCLAIMER & LIMITATIONS

This Limited Warranty represents the warranty offered by Astha Doors for the applicable products and is subject to the terms stated herein.

Astha Doors shall not be responsible for damage or failure resulting from circumstances outside the intended use, installation, maintenance, and conditions specified for the product.

Warranty coverage is limited to eligible defects and does not cover normal ageing, ordinary wear and tear, cosmetic changes, accidental damage, or damage resulting from improper use, installation, maintenance, or external conditions.

Nothing in this warranty shall be interpreted as excluding or limiting any rights or remedies that cannot legally be excluded or limited under applicable law.